Privacy Statement
In relation to the website: www.worklifecentral.com (“Site”).
Owner:
WorkLife Central Limited, a registered company in England and Wales under company number 08284766 (“WorkLife Central”, “we” or “us”).
Customer Services:
Postal Address:
WorkLife Central Limited
82 High Street, Tenterden, Kent, TN30 6JG
WorkLife Central is committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulations (GDPR) and any subsequent UK legislation covering data protection, the Data Controller is WorkLife Central.
This Statement sets out why we collect personal information about individuals and how we use that information. It explains the legal basis for this and the rights you have over the way your information is used.
This Statement covers WorkLife Central in relation to the collection and use of the information you give us, that identifies, or could reasonably be used to identify, you as an individual. We may change this Statement from time to time. If we make any significant changes we will advertise this on the website or contact you directly with the information. Please check this page occasionally to make sure you are happy with any changes.
If you have any questions about this Statement or concerning your personal information, please contact Louisa Symington-Mills at louisa@worklifecentral.com or by post to WorkLife Central Ltd, 82 High Street, Tenterden, Kent, TN30 6JG.
What Type of Personal Information We Collect
The type and amount of personal information we collect depends on why you are providing it.
The personal information we collect when you register to become a member of WorkLife Central comprises:-
- First name
- Last name
- Profession
- Location
- Company name (optional)
- Job title (optional)
- Job role (optional)
- Gender (optional)
- Email address
Once you have become a member of WorkLife Central, when you make a booking to attend one of our Live Events or purchase an Individual Access Pass for priority registration and access to our events, any additional financial and transaction personal information, such as credit or debit card number, bank account information, and billing address information required in order to process any payment will be processed securely and externally by our payment service provider, Sage Pay (Opayo). All personal data you supply to Sage Pay shall be governed by Sage Pay’s data protection and privacy policy, which can be found here. We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website.
How We Collect Information
We may collect information from you whenever you contact us or have any involvement with us for example when you:
• create or update a membership profile as part of the registration process to join WorkLife Central
• post content onto our website/forums
• visit our website
• enquire about our activities or services
• sign up to receive news about our activities or sign up to our email subscription services via MailChimp
• attend/take part in our events
• contact us in any way including online, email, phone, SMS, social media or post
Where We Collect Information From
We collect information when:
(1) you give it to us directly, e.g. when you ask us for information, sign up for membership to WorkLife Central, attend our events or contact us for any other reason. Your information may be collected by an organisation we are working with, but we are still responsible for your information.
(2) you give it to us indirectly: your information may be shared with us by other organisations. They should only do so in the way they have set out in their own Privacy Policy which you should check when you give your details.
(3) you have given other organisations permission to share it: your information may be provided to us by other organisations if you have given them your permission. This might, for example, be a business working with us or when you buy a product or service from a third party organisation. The information we receive from other organisations depends on your settings or the option responses you have given them.
(4) you use our website: information about you is recorded and stored. See the information about the use of cookies under that heading below.
(5) it is in available on social media: depending on your settings or the privacy policies applying for social media and messaging services you use, like Facebook, Instagram or Twitter, you might give us permission to access information from those accounts or services.
How We Use Your Information
We will use your personal information in a number of ways which reflect the legal basis applying to processing of your data. These may include:
• providing you with the information or services you have asked for
• sending you communications with your consent that may be of interest, including marketing information about our services and activities
• when necessary, for carrying out your obligations under any contract between us
• seeking your views on the services or activities we carry on so that we can make improvements
• maintaining our organisational records and ensuring we know how you prefer to be contacted
• analysing the operation of our website and analysing your website behaviour to improve the website and its usefulness
• conducting aggregate analysis and developing business intelligence that enables us to operate, protect, make informed decisions and report on the performance of our business
Use of Aggregated Data
Where Data can be aggregated (and anonymised), we may use this without restriction for research purposes.
For example, we may monitor customer traffic patterns, Site and services usage and related information in order to optimise users’ usage of the Site and services and we may give aggregated statistics to a reputable third-party.
We are entitled to do this because the resulting data will not personally identify you and will therefore no longer constitute personal data for the purposes of data protection laws.
Our legal basis for processing your information
The use of your information for the purposes set out above is lawful because one or more of the following applies:
• where you have provided information to us for the purposes of requesting information or requesting that we carry out a service for you, we will proceed on the basis that you have given consent to us using the information for that purpose, based on the way that you provided the information to us. You may withdraw consent at any time by emailing us at privacy@worklifecentral.com This will not affect the lawfulness of processing of your information prior to your withdrawal of consent being received and actioned;
• it is necessary for us to hold and use your information so that we can carry out our obligations under a contract entered into with you or to take steps you ask us to prior to entering into a contract;
• it is necessary to comply with our legal obligations;
• where the purpose of our processing is the provision of information or services to you, we may also rely on the fact that it is necessary for our legitimate interests, or the legitimate interests of a relevant third party, in relation to providing the information or service requested, and given that you have made the request, would presume that there is no prejudice to you in our fulfilling your request.
If you want to contact us about your marketing preferences please contact privacy@worklifecentral.com.
How We Keep Your Information Safe
We understand the importance of keeping your personal information secure and take appropriate steps to safeguard it. We strive to protect your information and our Services from unauthorised access to or alteration of your information. This includes the use of various security measures to protect your information held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
The servers that host your information are looked after with corporate-standard reliability assured through regular maintenance, software upgrades, bug fixes, virus protection, patches and backups carried out on your behalf. Monthly security patches are applied to our systems by our website providers as a matter of priority and changes or updates to our systems are done with data protection and privacy in mind. They regularly undertake and pass PCI DSS checks to check for network vulnerabilities.
Our website providers employ industry best practice to prevent unauthorised access to our website. To prevent ‘man in the middle’ attacks between us and the servers hosting our websites, we use a secure certificate enabling us to encrypt traffic between us and the servers.
We do not store card details at any time on the website database. Passwords are stored encrypted so in the event of a data breach, passwords are not revealed
We always ensure only authorised persons have access to your information, which means only our employees and contractors, and that everyone who has access is appropriately trained to manage your information.
No data transmission over the internet can be guaranteed to be completely secure. So whilst we strive to safeguard your information, we cannot guarantee the security of any information you provide online and you do this at your own risk.
Who Has Access to Your Information?
• Third parties who provide services for us, for example Mail Chimp, which administers our mailing lists. We select our third party service providers with care. We provide these third parties with the information that is necessary to provide the service and we will have an agreement in place that requires them to operate with the same care over data protection as we do.
• Selected third parties if we run an event in conjunction with them. We will let you know to whom your data is supplied and how your data is used when you register for any event.
• Analytics and search engine providers that help us to improve our website and its use, such as Google Analytics.
• Third parties in connection with restructuring or reorganisation of our operations, for example if we merge with another business. In such event, we will take steps to ensure you are informed of which third parties your data will be transferred to and that your privacy rights will be protected by the third party.
Owing to matters such as financial or technical considerations, the information you provide to us may be transferred to countries outside the European Economic Area (EEA), which are not subject to the same data protection regulations as apply in the UK. This may be because third parties that we share data with store this information on servers outside the EEA, or because we use a supplier based outside the EEA. We meet our obligations under GDPR by ensuring that the information has equivalent protection as if it were being held within the EEA. We do this by ensuring that any third parties processing your data outside the EEA either benefits from an adequacy determination under article 45 of the GDPR and/or, where appropriate, we have entered into a data processing agreement which contains model EU clauses.
We may also disclose your personal information if we are required to do so under any legal obligation and may use credit reference agencies for the purposes of fraud prevention and credit risk reduction, or where doing so would not infringe your rights, but is necessary and in the public interest.
Other than for these reasons, we will not share your information with other organisations without your consent.
Keeping Your Information Up To Date
If any of the personal information you have provided to us changes, please update your profile by logging in and accessing your “Account” section of the website at https://www.worklifecentral.com/Account or, alternatively, please contact us at privacy@worklifecentral.com.
Please note that accounts with an inactivity period of more than four years will be automatically removed.
Cookies
In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files employed on the Site to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the Site for you. For example, cookies will tell us whether you viewed the Site with sound or with text on your last visit. Cookies also allow us to count the number of unique and return visitors to our Site. Some of our associated companies may themselves use cookies on their own websites. We have no access to, or control of these cookies, should this occur.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
The law states that we can store cookies on your machine if they are essential to the operation of the Site, but that for all others we need your permission to do so.
The List Below Explains The Cookies We Use And Why:
Cookie Description Name Purpose
Google Analytics (_utma,_utmb,_utmc, _utmz) These cookies allow us to collect anonymous information about how users are interacting with our website, which help us resolve errors and improve our site.
Basket SessionId Allows us to remember your basket when purchasing items.
Notification Notification_{id} So we can check if you have already seen a notification on the site.
ASP.NET ASP.NET_SessionId A cookie that asp.net uses to store a unique identifier for your session.
ASP.NET .ASPXAUTH A cookie that asp.net uses to check that you have authenticated your registration.
Opting Out of Cookies
If you do not wish to receive cookies from us or any other website, you should be able to turn cookies off on your web browser: please follow your browser provider’s instruction in order to do so. Unfortunately, we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of any attempt to turn off cookies.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
How Long We Keep Your Information For
We will hold your personal information for as long as it is necessary for the relevant activity. Please see our Records Retention Policy here.
Where we rely on your consent to contact you for direct marketing purposes, we will treat your consent as lasting only for as long as it is reasonable to do so. This will usually be for two years, unless you tell us earlier that you wish us to stop doing so. We may periodically ask you to renew your consent.
If you ask us to stop contacting you with marketing materials, we will keep a record of your contact details and limited information needed to ensure we comply with your request.
Your Rights
You have the right to request details of the processing activities that we carry out with your personal information through making a subject access request. Such requests have to be made in writing, and are subject to a charge of £10. Please note that from 25 May 2018, no charge may be made under the GDPR except in very limited circumstances (which will be explained to you upon request). More details about how to make a request, and the procedure to be followed, can be found in our Data Protection Policy. To make a request, please contact us at privacy@worklifecentral.com.
You Also Have The Following Rights:
• the right to request rectification of information that is inaccurate or out of date;
• the right to erasure of your information (known as the “right to be forgotten”);
• the right to restrict the way in which we are dealing with and using your information;
• the right to request that your information be provided to you in a format that is secure and suitable for re-use (known as the “right to portability”); and
• rights in relation to automated decision making and profiling including profiling for marketing purposes.
All of these rights are subject to certain safeguards and limits or exemptions, further details of which can be found in our Data Protection Policy. To exercise any of these rights, you should contact Louisa Symington-Mills, CEO, WorkLife Central Ltd at the above address.
If you are not happy with the way in which we have processed or dealt with your information, you can complain to the Information Commissioner’s Office.
Surveys and User Groups
We always aim to improve the services we offer. As a result, we occasionally canvass our customers using surveys (where the customer has opted in for this). Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.
Changes to This Privacy Policy
This Policy may be changed from time to time. If we make any significant changes we will advertise this on our website or contact you directly with the information. We recommend that you read this Privacy Policy each time you consider giving your personal information to us.
This Policy was last updated in May 2022.